Further information to assist you regarding novel coronavirus COVID-19


Are you still providing psychology services?

Yes, psychological services are considered an 'essential health service'. This means that the Federal Government recognises the importance of people being able to access professional assistance to manage their mental health and wellbeing during this time.

To maintain the health and safety of our clients and our team, we have made the transition to telehealth services. 

How can I access a psychologist with social distancing rules?

Health services, including psychology services, are able to provide services through telehealth options. Telehealth sessions can be provided via telephone or videochat (e.g. via FaceTime, Coviu or Zoom platforms organised by your psychologist). 

Face to face sessions are no longer offered at this time unless under exceptional circumstances agreed to by your psychologist.  These circumstances might include issues like domestic and family violence, court-mandated attendance, etc. If a face to face session is to proceed, this requires clients to observe hand hygiene practices when arriving, to sit 1.5m from others, and to avoid close physical contact. We ask that child clients attend with only one adult if possible. Please leave siblings and older caregivers at home to reduce risks. As part of our coronavirus response plan, therapy rooms are cleaned after each session and the entire premises are given a thorough clean every day.

More information about Telehealth sessions can be found on this tip sheet from the Australian Psychological Society.

Am I eligible to use Telehealth for my session?

Telehealth options are available for any client. There are specific billing and rebate requirements for Medicare rebates, private health insurance rebates, and NDIS.

Anyone with a valid Medicare rebate plan (e.g. Better Access Mental Health Care Plan, Helping Children with Autism, etc.) can claim for Medicare to rebate a telehealth session. You may be eligible for the session to be Bulk Billed if you are experiencing significant financial hardship or have an eligible Government Concession card. Please speak with your psychologist or our reception staff more about bulk billing or concessional rates.

If you will be making a claim using private health insurance, providers have agreed to rebate individual (one on one) psychology telehealth consultations where:

  • The client is undergoing an existing course of treatment, and has seen the psychologist providing the consultation during the past six months, or

  • For new patients, the telehealth service has been recommended by their general practitioner (GP), and

  • The service is delivered before 30 September 2020.

You can also choose to not use either Medicare or private health rebate schemes. For those individuals, the standard session rate will apply.

Clients with NDIS funding are able to access psychological services as per their plan using telehealth services where suitable. 

I'm not sure telehealth would suit me / my child

It is completely understandable to be hesitant to use telehealth for psychology sessions. For some people, it may not be a suitable option due to the person's age / developmental stage, if they have a disability, if they have difficulties accessing a safe and private space to speak, etc. For these people, they may require face to face sessions to continue. However, telehealth services have been used successfully for many populations, including children and persons with a disability, and we encourage you to learn along with us in trying this alternative approach.

For many people, accessing telehealth consultations can provide opportunities to be innovative and adaptive. Telehealth has been used to support rural and remote communities and special populations for many years with similar effectiveness as face to face sessions. There are some practical considerations that need to be planned to help ensure the session goes well. These can include:

  • having access to a laptop, phone or tablet that has a working webcam/camera and audio function

  • having the hardware (e.g. laptop, phone, tablet) charged with software updated
  • using headphones where possible to reduce noise and maintain confidentiality

  • finding activities for siblings to do so they do not distract the child during the session

More information about Telehealth sessions can be found on this tip sheet from the Australian Psychological Society. Please contact us with any specific questions regarding your situation and how we can help you to prepare for your telehealth session.

Where can I get more information about how to cope during the COVID-19 pandemic?

The Australian Psychological Society (APS) has developed helpful resources for people to manage their mental health and wellbeing. These resources are available here: https://www.psychology.org.au/COVID-19-Australians

To address loneliness and social isolation, the APS is providing a free online public event on Thursday 23 April, 8PM. More information can be found here.

The mental health professional community has been developing resources to assist the community during this time. A selection has been provided here. There are many other resources being developed and shared throughout the community. We gently remind you to be discerning about the accuracy of information and to use trusted sources.

For Children:

My Hero Is You - Storybook for children on COVID-19 (multiple translations)

Coronavirus: A book for children

Just for Kids: A comic exploring the new coronavirus

Coronavirus workbook for children (PDF)

Superhero Susana Distancia: Teaching children about the power of social distancing


Autism-specific resources (all ages):

Autism Spectrum Australia: Helping you Navigate COVID-19

AFIRM: Supporting Individuals with Autism during Uncertain Times

Autism Speaks: Resources and information during COVID-19

Social Story to help explain COVID-19

For Adults / Caregivers:

World Health Organization: Doing What Matters in Times of Stress

Head to Health is a support hub with resources and support for all ages: Head to Health COVID-19 

COVID Coach app is free, secure and evidence-based: COVID Coach

YouTube clip for adults and older adolescents: F.A.C.E. C.O.V.I.D.

Beyond Blue: Resources to support you and your family during the coronavirus outbreak

1-2-3 Magic Parenting: The Coronavirus Manual for Parents

STAY HERE: A tool for parents to help their family cope with COVID-19

Heroes in Your Home: Finding, Encouraging, and Celebrating Them


Location: 71A Frasers Rd  ASHGROVE  QLD  4060

Postal: PO Box 977  MT GRAVATT  QLD  4122


P: (07) 3366 7006

F: (07) 3366 5149


Happy Minds acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation, and the traditional custodians of the lands we all enjoy. We pay our respects to ancestors and Elders past, present and emerging. We value and honour Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society. Happy Minds acknowledges the traditional owners of the land upon which our health service is built, the Yuggera and Turrbal People.

Happy Minds is an inclusive healthcare service. We are committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. Happy Minds welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.